Re: FW: FW: [vps-mail] Possible FormMail Issue

[Abigail Marshall <abigailrm@xxxxxxxxx>]

Colin, the issue isn't how quickly you respond to a suggestion, it's that
you continued to post questions and ask for help after obviously ignoring
and disregarding the initial advice you were given.  Mark and posted almost
simultaneously raising the issue of permissions, and I told you from the
outset to check your error logs, and when you said you didn't know where
they are, I posted a possible path to the logs.

I understand that you clearly are new to server administration, but the
ability to set file permissions and using error logs is pretty basic stuff.
You really shouldn't be trying to install any scripts without knowing (or
learning) those things.  Here's one web site with basic info about
permissions:
http://www.akamarketing.com/unix-files-permissions.html

The reason that I told you to check the error logs is that the error log is
the place where the computer sends a message telling exactly what went
wrong. Sometimes the messages can be pretty obtuse, but it's a start.   So
again, something you should know.

Anyway, I am always happy to help someone who is just learning, but I don't
want to waste my time giving advice that is simply disregarded.

-Abigail






On Tue, Sep 6, 2011 at 6:36 PM, Colin Adams <webmaster@xxxxxxxxxxxxxxx>wrote:

>  Abigail,****
>
> ** **
>
> With all due respect, I think that if you capitalize a word in a sentence
> then chose to end it with an exclamation mark, it might be reasonably
> construed as being shouting.****
>
> ** **
>
> I have said thank you for your help on more than one occasion as I truly
> value your expertise and time and those of other members of your group.***
> *
>
> ** **
>
> If you have a situation where you are losing patience because I am not
> taking the steps that you recommend as quickly as you would like, might I
> suggest that you consider that I am not technically inclined therefore
> things that you would take as second nature I may not have even heard of.
> For example, I stated that I didn’t know how to check the error logs or even
> how to find out the permissions on a file until today. I do try and solve
> these problems but from your comments, they obviously aren’t solved fast
> enough as far as you’re concerned. ****
>
> ** **
>
> Again, thank you for your all of your time and effort, it is very much
> appreciated.****
>
> ** **
>
> Colin.
>