Re: [cpx] cpx address book

[Dennis Altshuler <dennis@xxxxxxxxxxxxxxxxxxxxx>]

Fortunately I have never needed a tape backup. :)   It is my 
understanding that there is a charge, but I don't know what it is 
exactly.  Although, I would argue with support that it is a flaw in 
the system that they shouldn't charge you for.  I know they are going 
to say it's a limitation with apache, but they could code in 
protection to prevent the address book update if the quota is too 
high along with a alert to the user.  That's just my opinion though. 
I would just talk to support about it, most of the time they are 
reasonable about cpx issues.

Dennis


At 02:59 PM 6/11/2009, you wrote:
> that's what I was afraid of. I have not retrieved files off tape 
> before. is there still a charge to get the files from tape? do you 
> know the specific file that I'll need to request from backup for the 
> address book? I think the command I must use is "getback" but I 
> cannot find any documentation on it.
>
>
> Dennis Altshuler wrote on 6/11/2009 4:30 PM:
> > I have seen the same behavior on FTP files coming over as 0 bytes 
> > when the disk quota is reached, so I suspect that's exactly what happened.
> > You may have to have Verio look at tape backups to retrieve if possible.
> > Good Luck,
> > Dennis
> >
> > At 02:08 PM 6/11/2009, you wrote:
> > > Where does cpx store its address book? I just got a message from a 
> > > user that they lost the entries in their address book. They had 
> > > let their account grow until they hit their quota. They use CPX 
> > > for email. Is it possible that CPX will overwrite an address book 
> > > with a zero length file is the user's quota limit is reached? Thanks.
> > > ======================================================================
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> > Dennis Altshuler
> > President
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Dennis Altshuler
President
NetSys Interactive Inc.

EZLAVA Website Builder
http://www.ezlava.com

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PO BOX 787
GILBERT, AZ  85299
480 - 539 - 9640


Let us know how we're doing!
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Please Note:  NetSys Interactive Inc., the creators of the EZLAVA 
Website Builder never sends requests asking to verify personal, 
financial or log in information by Email.  You should not respond to 
this type of message from any source whether it's related or 
unrelated to NetSys Interactive Inc., or the EZLAVA Website Builder.