[cpx] RE: [business] tech support and CPX issues

[Brian White <bwhite@xxxxxxxxxx>]

Hi Brett.

> Brian,
>
> Was the fix a "Band-Aid" fix that will happen to you or someone else 
> in the future?

I would assume it's a band aid, since all they did was reboot the server.

> Is this a bug with CPX or something else running on the server?

Got me.

> Did the Verio Technical Support Rep forward a bug report to the 
> development team?

I don't know.

> Is this common or not common?  Has anyone else seen something similar to this?

The larger issues I wrote about are too common, at least in my 
opinion. Regarding the specific issue about CPX showing 0 emails in 
the inbox and 0 folders in the folder display list, I don't believe 
that exact thing has happened to one of my VPS's before, but I admit 
it does ring a bell (maybe it happened to someone else on the list?), 
I just couldn't find anything specific to it in all the emails I've 
saved over the years.

Wow, what do you know. I just went to the CPX list archive ( 
http://groupmail.org/lists/cpx/ ), searched for the simple word 
"inbox", and the first result is this, the EXACT same problem I 
reported yesterday, only this is from May, 2009:

-------------------
Subject: [cpx] cpx - not showing mail folders or email in inbox
From: "Stormer's Cgi-Archive" <stormer@xxxxxxxxxxx>
Date: Wed, 27 May 2009 23:07:46 -0400

Hello,

Anyone know why cpx mail is not showing email that is in the inbox? 
When you click on folders it shows zero folders.   Used cpx to send 
self an email.  When I mutt the pop file the mail is there.  But cpx 
won't display it.

At first I thought a corrupted mail file or something.  All mail in 
the inbox was removed.  Sent a clean email to it... no joy.  No email.

Has anyone come across this problem before?  What did you do to fix it?
James

--------------------

Unfortunately, there are no replies to it.

> Perhaps this thread should be on the CPX list the Rae forwarded the 
> other day.  Perhaps a Verio Reseller should start a knowledge base, 
> forum or wiki to track problems and solutions.

Yes, I intended to cc my email to the CPX list and forgot, thanks for 
the reminder, I'll post it there now.

> Regards,
> Brett Fullmer

Thanks.
Brian White
======================================================================
This is <cpx@xxxxxxxxxxxxx>      <http://www.groupmail.org/lists/cpx/>
Before posting a question, please search the archives (see above URL).