I have found with email accounts, I tend to give them the zero disk space option, so it quota goes against their entire hosting account verses separate quotas. That tends to help.
that's what I ended up doing for this user. he is the only one on the server who's email often grows beyond his quota. I wasn't sure if it was wise to do that, but I forgot that their hosting account has a quota as well, and I don't see him growing his mailbox beyond 20GB...
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