Re: [cpx] Mail System Administrator

["Mark A. Sharkey" <mark@xxxxxxxxxxxxxxxxx>]

Hi Scott,

First, thanks for taking the time to post and get feedback from resellers.

In doing your research, please keep in mind that many of the request 
that you will see, have been submitted (and resubmitted, and 
resubmitted) for over 3 years to many different product managers.  So, 
it is important that Verio understands that they not only have a hurdle 
to jump concerning adding features and fixing bugs; but, they also have 
a responsibility to repair the perception that many of us have that our 
requests concerning CPX are ignored by Verio. (Maybe "ignored" is not 
the right word; but, certainly CPX has not been given resources by Verio 
to make it a high priority project for the reseller community).

I noticed that your original post only asked for comments on the "Mail 
Sytem Administrator".  Are you only looking to improve the mail portion 
of CPX at this point?  Or, are you taking responsibility and 
accountability for all features of CPX?

I look forward to seeing CPX being a viable option for our clients!

Mark




Scott Flinders wrote:
> Hello all,
>  
> Let me start with a quick introduction. I am a fairly new product 
> manager at Verio, and, among my responsibilities, is the CPX control 
> panel. Based on feedback from customers, we are currently working on a 
> project to improve and streamline the VPS and MPS mail system. I have 
> spoken with many customers already about what they like and dislike in 
> the current system. I'd also like to reach out to this list and get your 
> feedback.
>  
> The main suggestions I've heard so far regarding the mail system are
>  
>  - improve performance of the mail system
>  - allow end users to go directly to the webmail client without 
> requiring them to go through CPX
>  - improve/replace the current webmail client to make it more feature 
> rich and improve the user experience
>  - allow the primary VPS or MPS admin to delegate administration of the 
> mail system (per domain) to another user (i.e., create a "mail system 
> administrator")
>  
> We are addressing all of these issues, but the last one in particular 
> has brought up some good questions as we seek an appropriate design. If 
> any of you on this list are among those that would like to delegate 
> administration of the mail system to another user, please tell me if you 
> would want the user with mail system administration rights to be able to
>  
>  - add users? (If so, should they only be able to add them as email 
> users, or should they be able to manage all user attributes such as ftp 
> access rights, overall disk quota (as opposed to mailbox quota only), etc.?)
>  - authenticate to any user mailbox (without knowing or modifying the 
> user's password)?
>  - change users' passwords?
>  - configure SpamAssassin and ClamAV settings?
>  - manage virtmaps?
>  - manage "catchalls" (wildcard mappings)?
>  - manage aliases?
>  - manage server-level autoresponders?
>  - adjust MX, TTL settings?
>  
> I appreciate your feedback.
>  
> Thanks,
>  
> Scott Flinders
> Sr. Product Manager
> Verio Inc.
>  
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