RE: [cpx] Mail System Administrator

["Scott Flinders" <sflinders@xxxxxxxxx>]

Thank you for your feedback. We are actually making a lot of progress on
fixing bugs. However, I want to make sure we are prioritizing things
correctly. Do you think it would be possible for this list to come up
with a "top 10" list of the most painful bugs that have not yet been
addressed? 

-----Original Message-----
From: owner-cpx@xxxxxxxxxxxxx [mailto:owner-cpx@xxxxxxxxxxxxx] On Behalf
Of Norman R. Prevett
Sent: Thursday, July 26, 2007 10:43 AM
To: cpx@xxxxxxxxxxxxx
Subject: Re: [cpx] Mail System Administrator

Hi Scott:

Only one suggestion: FIX THE BUGS.  Like for example, the quota issues
that require us to play with the Domain Admin quotas just to add a new
user. Sorry to dump it on you -- but you asked.

Scott Flinders wrote:
> Hello all,
>  
> Let me start with a quick introduction. I am a fairly new product 
> manager at Verio, and, among my responsibilities, is the CPX control 
> panel. Based on feedback from customers, we are currently working on a

> project to improve and streamline the VPS and MPS mail system. I have 
> spoken with many customers already about what they like and dislike in

> the current system. I'd also like to reach out to this list and get 
> your feedback.
>  
> The main suggestions I've heard so far regarding the mail system are
>  
>  - improve performance of the mail system
>  - allow end users to go directly to the webmail client without 
> requiring them to go through CPX
>  - improve/replace the current webmail client to make it more feature 
> rich and improve the user experience
>  - allow the primary VPS or MPS admin to delegate administration of 
> the mail system (per domain) to another user (i.e., create a "mail 
> system administrator")
>  
> We are addressing all of these issues, but the last one in particular 
> has brought up some good questions as we seek an appropriate design.
> If any of you on this list are among those that would like to delegate

> administration of the mail system to another user, please tell me if 
> you would want the user with mail system administration rights to be 
> able to
>  
>  - add users? (If so, should they only be able to add them as email 
> users, or should they be able to manage all user attributes such as 
> ftp access rights, overall disk quota (as opposed to mailbox quota 
> only), etc.?)
>  - authenticate to any user mailbox (without knowing or modifying the 
> user's password)?
>  - change users' passwords?
>  - configure SpamAssassin and ClamAV settings?
>  - manage virtmaps?
>  - manage "catchalls" (wildcard mappings)?
>  - manage aliases?
>  - manage server-level autoresponders?
>  - adjust MX, TTL settings?
>  
> I appreciate your feedback.
>  
> Thanks,
>  
> Scott Flinders
> Sr. Product Manager
> Verio Inc.
>  

-- 

Norman R. Prevett

Jenica Corporation
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