RE: [cpx] Mail forward from CPX Webmail don't work

["Iris Denko" <tecnoteam@xxxxxxxxxxx>]

> On the new servers, the /etc/mail/genericstable & 
> /etc/mail/genericstable.db files usually have the incorrect group 
> ownership. They should be 'smmsp' but are usually 'wheel'. CPX creates the 
> entries regardless of the ownership, it's just that unless the total 
> ownership is root:smmsp Sendmail will ignore the file. To fix this, do the 
> following via SSH (you must be be on as root):
> cd /etc/mail
> ll | grep generics (this will let you confirm what the user & group 
> ownership are set to)
> chgrp smmsp genericstable* (this will change the group ownership for both 
> the genericstable file that you can edit, and the genericstable.db file 
> that Sendmail uses)
> restart_sendmail
>
> If you ever need to manually edit the genericstable, please note that you 
> can only have one email address per user (unlike virtmaps). CPX sets up the 
> entry when the user is created. It uses the email address specified during 
> that setup. Also, after you edit the file you will need to create/update 
> the .db file & restart Sendmail. This can be done by doing the following:
> cd /etc/mail
> make maps
> restart_sendmail
>
> The 'make maps' can only be ran from the /etc/mail directory. It will 
> rebuild all .db files, if needed, in the /etc/mail directory.
>
> This incorrect ownership happens on both the VPSv2 and the new VPSv3. This 
> is something that changed about 6 months ago, before that the permissions 
> were being set correctly.
>
> An additional problem it may cause, is when you have a form on your server. 
> If your mail keeps going to dead.letter, it's a good indication that this 
> could be the problem. The mail will try to authenticate as 
> 'domain_admin'@hostname if the genericstable permissions are incorrect. One 
> solution, create the virtmap required. The better solution, correct the 
> genericstable permissions.
>
> Hopefully this helps.
>
> -Michael

That't it! You are right. It was wrong group. I know for this but totally 
forgot to check it. And the best is that on new VPS3 the same wrong group 
for both files is.
Many thank Michael.

Best regards,
Iris

> -----Original Message-----
> From: owner-cpx@xxxxxxxxxxxxx on behalf of Iris Denko
> Sent: Thu 11/9/2006 5:28 AM
> To: cpx@xxxxxxxxxxxxx
> Subject: [cpx] Mail forward from CPX Webmail don't work
>
>
>
>
> -----Original Message-----
> From: owner-cpx@xxxxxxxxxxxxx on behalf of Iris Denko
> Sent: Thu 11/9/2006 5:28 AM
> To: cpx@xxxxxxxxxxxxx
> Subject: [cpx] Mail forward from CPX Webmail don't work
>
> On all of my accounts except one the end user can login in in CPX and in
> Webmail part of CPX create Mail forward wiith two options:
>
> Forward email to the following email address(es):
> Save a copy of forwarded mail on the server.
>
> On all of my accounts except this one works fine. I have the same
> configuration for the users on all of my accounts. All users are added via
> CPX and all have an entry in virtusertable such as:
>
> username@xxxxxxxxxxxxxx     username
>
> It is standard CPX configuration and nothing is customized.
>
> On this one, my latest ordered VPS2 end july, Mail forward don't work and I
> see in maillog this error message:
>
> Nov  9 13:13:14 top117 sendmail[46018]: kA9CDAVJ046018: to=me@xxxxxxxxxxxx,
> ctladdr=site14 (1034/1034), delay=00:00:04, xdelay=00:00:01, mailer=relay,
> pri=30005, relay=localhost.. [127.0.0.1], dsn=5.6.0, stat=Data format error
>
> on other accounts works fine and in maillog I see:
>
> Nov  9 13:12:41 top111 sm-mta[17029]: kA9CCc98016996: to=<me@xxxxxxxxxxxx>,
> ctladdr=<username@xxxxxxxxxxxxxx> (1084/1000), delay=00:00:03,
> xdelay=00:00:01, mailer=esmtp, pri=30324, relay=mydomain.com.
> [213.198.31.115], dsn=2.0.0, stat=Sent (kA9CCeGV016155 Message accepted for
> delivery)
>
> But this is difference by "ctladdr=" entry.
>
> On working accounts is ctladdr=<username@xxxxxxxxxxxxxx> with properly
> addedd domaon of user (not host domain)
>
> On non working account is only ctladdr=site14 without any domain or 
> brackets
> as on all other accounts. And this wrong entry caused "stat=Data format
> error".
>
> But why is so different on this account? I checked all config files and
> found no difference between.
>
> And now the best. I contacted ViaVerio Support and after many days he told
> me I need to add in virtusertable file username@xxxxxxxxxxxxxx (not
> userdomain.com) to works but on my question why this on other accounts 
> works
> fine and why CPX add username@xxxxxxxxxxxxxx and not 
> username@xxxxxxxxxxxxxx
> as he stated I received still yet no answer.
> I'm over 9 years Reseller and I hear something for first time. I used Mail
> forward on old VPS1 with .forward file without any problems and I configure
> my accounts all on the same way.
> Have any analogous experience or any idea where I need to search? Any help
> would be appreciated.
>
> Best regards,
> Iris
>
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